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Terms and Conditions

These General Terms and Conditions (the “General Terms”) and all of the documents and other terms referred to and included in them and which comprise together the “Terms of Use” (as defined in clause 2.1). They apply to you whenever you use any applicable aspect of the Services (as defined in clause 1.4). References to “you” and “your” are to you, as the end user of the Services. For more information about who “we” are, see clause 1.

PLEASE READ THIS SECTION BEFORE YOU MOVE ON TO THE REMAINDER OF THESE GENERAL TERMS

It is important that you take the time to read and understand these General Terms as well as all the other applicable parts of the Terms of Use because they affect your rights. In some cases, they may result in you not being paid by us, or being excluded or prevented from playing with us, or other actions being taken by us that may affect your interests. If you have any questions about anything contained in the Terms of Use or if there is anything you do not understand, please get in touch with us and we will be happy to answer your questions. Please in particular pay close attention to the Important Note that is directly below and then please read on carefully.

IMPORTANT NOTE: Everything contained in the Terms of Use is important and should be read by you, but we would like to draw your attention in particular to the following clauses in these General Terms and the important terms that they contain. These clauses have the potential seriously to affect your interests. You must read these clauses themselves and not rely on the short summaries below.

  • By registering for an Account, you are entering into a legally binding agreement: To use the Services, you must register and open an Account with us (“Account” is defined in clause 4.1) and, by registering for an Account, you will be entering into a legally binding agreement with us which incorporates all the terms, conditions, policies and documents forming the Terms of Use (See clause 2).
  • You must be at least 18 years of age and meet other requirements to use the Services: You must be 18 years of age or older and meet the other eligibility criteria to use the Services. Underage gambling is a criminal offence in many jurisdictions including the United Kingdom. (See clause 4).
  • We need to complete verification checks before you can do certain things: We will need to complete our verification checks before allowing you to do certain things in connection with your Account, including withdrawing winnings from your Account. If we’re unable to complete our checks to our reasonable satisfaction we will ultimately suspend or close your Account and pass on any necessary information to the relevant authorities (See clause 5).
  • You may only open one Account: You may only register one Account with us. If we discover that you have opened more than one Account, we will have certain rights including the right to close your Account(s)and to void winnings (See clause 6).
  • Withdrawing your funds: You will usually be able to withdraw your available real money balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals (See clause 8.7).
  • We will not tolerate fraudulent activity, ‘suspicious betting’ (which we define and explain in clause 11), cheating, or any other “Prohibited Activities” (as defined in clause 10). If you do any of these things, we will have certain rights against you, including (depending on the particular circumstances) suspending or closing your Account, cancelling/voiding your bets, and withholding attributable winnings (See clauses 10, 11 and 12).
  • Maximum payout limits apply to our Services: This means that, regardless of the amount you stake and no matter how much you appear to have ‘won’, you will only be entitled to receive up to the maximum winnings limit. The limits are:
    • In relation to Paddy Power Services: the maximum payout to any one customer in any twenty four hour period (00:00 – 23:59) regardless of size of stake or number of Bets are as set out in the Betting Rules or as specified on the Bet slip, whichever is the lesser sum (see clause 18 for the relevant rules and definitions).
    • In relation to each of Additional Gaming Services (as defined in clause 2.3): other than progressive jackpot slots, the maximum winnings for any one wager or gameplay transaction shall be communicated in the Betting Rules or in the game rules for the applicable game (See clause 18).
  • Errors, Malfunctions, and Interruptions: all our gambling software is tested carefully but computer software and systems are never perfect. Mistakes of odds and pricing can also be made in betting markets. If one of the Services suffers a software error, or presents incorrect information to you such as incorrect terms or winnings, we have the right not to pay you out. This includes circumstances where the problem is not obvious to you and is only discovered by us when we check or verify the result of a transaction. (See clause 19)
  • In certain circumstances, our liability to you is limited or excluded: When you play with us, it is important that you understand what we are liable for, when limits to our liability will apply (and what those limits are), and what we are not liable for. It is also important that you understand that we will not be liable to you under the Terms of Use, and nor do we owe you a duty of care in respect of, our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to so-called ‘safer gambling’ or ‘social responsibility’ (See clause 28).
  • Our right of set-off and your obligation to compensate us: Sometimes we can set off the positive balance in your Account against amounts that you owe to us. You may also be required to compensate us if we suffer losses because you have engaged in a Prohibited Activity. (See clause 29)

General Terms and Conditions

  1. Who We Are1.1 The website www.paddypowerlogin.com and its associated Paddy Power-branded websites (together the “Websites”), the Paddy Power mobile apps (together the “Betting Apps”), Paddy Power Dial-a-Bet (“Dial-a-Bet”) and Paddy Power Text Betting (“Text Betting”) are operated and controlled by PPB GE Ltd, PPB Counterparty Services Ltd and PPB Games Ltd, all having their registered office at Triq il-Kappillan Mifsud, St. Venera, SVR 1851, Malta. These companies are wholly owned subsidiaries of Flutter Entertainment plc, an Irish company having its registered office at Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4 (Ireland), registered at the Companies Registry Office, Ireland, under the number 16956.1.2 References in these General Terms to “Paddy Power”, “we”, “us” or “our” are to PPB GE Ltd, PPB Counterparty Services Ltd, and PPB Games Ltd.1.3 Our licensing arrangements are as follow:

    As we made clear in the ‘Important Note’ at the beginning of these General Terms: notwithstanding our regulated status, we will not be liable to you under the Terms of Use, and nor do we owe you a duty of care in respect of, our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to so-called ‘safer gambling’ or ‘social responsibility’.

    1.4 Together, the Websites, the Betting Apps, Dial-a-Bet and Text Betting are referred to as the “Paddy Power Services”. Together, the Paddy Power Services and the Additional Gaming Services (as defined in clause 2.3) are referred to as the “Services”.

    1.5 Each member of the Flutter Entertainment plc group of companies (the “Paddy Power Group”) is entitled to exercise any of the rights or obligations of any other member of the Paddy Power Group under the Terms of Use.

      • For customers in the United Kingdom, PPB GE Ltd, PPB Counterparty Services Ltd, PPB Entertainment Ltd and PPB Games Ltd are licensed and regulated in Great Britain by the Gambling Commission under account numbers 52819, 39439, 39426 and 39411. PPB GE Ltd is licensed under licence number 052819-R-329340 to provide bingo and casino. PPB Counterparty Services Ltd is licensed under licence number 039439-R-319330 to provide betting on real and virtual events. PPB Entertainment Ltd is licensed under licence number 039426-R-319332 to provide bingo and casino. PPB Games Ltd is licensed under licence number 039411-R-319335 to provide casino and pool betting.
      • PPB Counterparty Services Limited is licensed and regulated by the Malta Gaming Authority to offer Games, Sportsbook, Virtual Games and Tote under license number MGA/CRP/131/2006, issued on 01/08/2018.
      • PPB Counterparty Services Limited also holds a Remote Bookmaker’s Licence in the Republic of Ireland (Licence Ref: 1010107).
  2. These General Terms, the Terms of Use, and Your Relationship with Paddy Power
    2.1 Not all of the legal terms and conditions that apply between you and us are set out in these General Terms – some of them are contained in separate documents in order to avoid these General Terms becoming too long and cumbersome. We cross-refer to these other documents and provide you with links to them at all appropriate junctures. They are nevertheless important terms which form part of the legal contract between you and us, and you should read and understand them just like the rest of these General Terms. These cross-referenced terms which (together with these General Terms) form the “Terms of Use” include those set out in clause 2.2 and (if applicable) clause 2.3:2.2 By visiting the Websites and/or by registering for an Account and/or otherwise using or accessing the Services, you agree to and are bound by the following:2.3 In addition, where you use any of the betting or gaming Services referred to in this clause 2.3 (“Additional Gaming Services”), you also agree to be bound by the terms and conditions associated with each of those Services, as set out and linked-to below (together the “Additional Gaming Terms”):

    • 2.2.1 these General Terms;2.2.2 the Betting Rules;2.2.3 the Standard Promotional Terms and any any individual terms and conditions which apply to promotions, bonuses, and special offers which we may offer via the Websites from time to time; and

      2.2.4 all such other of our terms and conditions, rules or policies as they relate to any applicable Services (e.g. the rules for a particular game), promotions, bonuses, special offers or any other aspect of your use of the Services from time to time.

      2.3.1 Games & Vegas, Live Casino, Bingo, and Poker Additional Gaming Terms (containing additional terms and conditions relating to our Games & Vegas, Live Casino, Bingo, and Poker Services);

      2.3.2 Lotto Bets;

      2.3.3 Fantasy;

      2.3.4 Gaming End User Licence Agreement; and

      2.3.5 the terms and conditions of third party service providers where indicated.

  3. Amending the Terms of Use3.1 We may amend the Terms of Use from time to time for a number of reasons including (without limitation) commercial reasons, to comply with law or regulation, to comply with instructions, guidance or recommendations from regulatory bodies, or for customer service reasons (e.g. to keep up to date with any changes to the Services).3.2 If we make material changes to the Terms of Use, we will give you as much prior notice of such changes as is reasonably practicable but, in any event, customers will be notified of material changes before they come into effect. Material changes will be communicated to you via pop-up web and/or mobile messages when you log into your Account and/or by email. Your continued use of the Services after being notified of the material changes will be deemed to be your agreement to the changes. If you do not agree to the changes, then you must not continue to use the Services, but you will always be able to withdraw your funds (subject to any rights we may have under the Terms of Use to withhold funds).3.3 The date on which each relevant document comprising the then current Terms of Use came into (or will come into) force will be stated at the bottom of the relevant page(s).
  4. Account Eligibility4.1 To use the Services, you must register and open an Account (“Account”) with us. In order to register an Account, you agree and warrant (i.e., you promise and confirm to us) that:4.2 For various legal, regulatory, commercial and/or other reasons, we do not permit Accounts to be opened by persons who are located in certain territories (the “Prohibited Territories”) and we do not permit Accounts to be accessed or operated in those Prohibited Territories. The Prohibited Territories may be updated by us from time to time, in accordance with clause 3, with or without prior notice to you. The current list of Prohibited Territories can be found here.4.3 The availability of our Services does not constitute an offer, solicitation or invitation by us for the use of our Services in any jurisdictions in which such use is prohibited by law. The Paddy Power Group shall not be liable for any breach of any local, national, federal, state or other laws that may occur as a result of your using the Services.
    • 4.1.1 you are at least 18 years of age (underage gambling is a criminal offence in certain jurisdictions – please see clause 5.2 below for more information about what happens if we discover that you are underage);4.1.2 you will provide accurate registration information when opening your Account, including without limitation your correct date of birth, together with valid identification proving the same, your country of residence, your current address, email address and personal telephone number. You further agree to promptly inform us of any changes in such details;4.1.3 you acknowledge that you are opening an Account solely for your personal use, and are not acting and will never act on behalf of any third party;

      4.1.4 you will not attempt to sell or otherwise transfer the benefit of your Account to any third party and nor will you acquire or attempt to acquire an Account which has been opened in the name of a third party;

      4.1.5 you will comply with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an Account, placing any bets, stakes or wagers (together “Bets”) or using the Services. In particular, if you are located in a country where use of a particular Service is prohibited including any Prohibited Territories (as defined in clause 4.2), you must not (i) register with us for the applicable Service; (ii) attempt to use that Service; or (iii) use your payment card or other payment method to undertake betting or gaming with us by means of the unlawful Service;

      4.1.6 you are legally capable of entering into binding contracts, including the Terms of Use and each subsequent Bet (which shall be governed by the Terms of Use);

      4.1.7 you are not prohibited for any reason from betting with us or any member of the Paddy Power Group, or from using the Services or any of the services of any member of the Paddy Power Group;

      4.1.8 you are not currently subject to a self-exclusion from a Betfair, Paddy Power, Sky Betting and Gaming (which includes Sky Bet, Sky Vegas, Sky Casino, Sky Poker, Sky Lotto and Sky Bingo), Full Tilt Poker or PokerStars account and you have not signed up to a national self-exclusion register (such as GAMSTOP) which excludes you from gambling; and

      4.1.9 you accept that by using the Services, there is a risk that you may lose money.

  5. Account Verification and Due Diligence5.1 The following information must be provided during the Account registration process:5.2 We will verify your age in line with our legal and regulatory requirements in your territory and we may ask for proof of age and/or address from you (and we may suspend or restrict your Account until you provide such evidence). Underage gambling is a criminal offence in certain jurisdictions including Great Britain, Northern Ireland, the Channel Islands and the Isle of Man. If you are located in these jurisdictions, you will not be permitted to gamble until we have verified your name, address and date of birth. If we discover (after you have successfully registered and opened an Account) that you are under 18 years of age, your net losses incurred during the period you were underage will be returned to you, any open bets will be voided, and we may make a report to the relevant regulatory or law enforcement authorities.5.3 As noted above, you must enter all mandatory information requested into your registration form, all of which must be true, complete and correct. You authorise us to carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities. You agree to provide all requested information in connection with these verification checks.

    5.4 We’ll try and conduct our verification processes electronically where possible, but if we are unable to do so, or if the check is inconclusive, we may ask you to provide us with personal identity documents. The identification documents that we may request that you provide to us can be found here. For non-UK customers, identity verification is triggered in line with regulatory requirements and may be required at various stages/upon various triggers including (but not necessarily limited to) on Account registration, at certain deposit levels, and/or based on other risk factors.

    5.5 As a licensed gambling operator and in compliance with our legal and regulatory obligations we are required to conduct a number of checks during the whole time that you have an Account with us. In order to meet our regulatory obligations, we may ask that you provide personal details and/or documentation relating to your financial circumstances. The documents that we may request that you provide to us in such circumstances can be found here.

    5.6 You agree to provide all such information as we reasonably require, in the form that we require it, from you from time-to-time. If you do not or cannot provide us with the information that we need, we are entitled to restrict your Account in any manner that we reasonably deem appropriate, including preventing you from accessing the Services, placing any Bets, or from withdrawing your funds. Your Account may also ultimately be suspended or permanently closed in accordance with clause 12.

    5.7 You accept that all transactions may be checked to prevent money laundering and that any transactions made by you which we deem to be suspicious may be reported to the appropriate authorities.

    5.8 When deciding whether to accept your application for an Account, we may supply the information you have given us to authorised third parties to confirm your age, identity and registered payment details. They will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check.

    5.9 For regulatory reasons, your session may be timed out as a result of a period of inactivity on your Account. You acknowledge that it is your responsibility not to leave your session unattended/inactive.

    5.10 We will process the personal information which you provide in connection with Your registration in accordance with our Privacy Policy.

      • valid mobile number;
      • date of birth;
      • first and last name;
      • full residential address;
      • valid email address; and
      • a chosen password.
  6. Duplicate Accounts6.1 Only one Account is permitted per customer for all of the Paddy Power Services. If you open more than one Account, each such additional Account will be classified as a “Duplicate Account”. If we discover that you hold one or more Duplicate Accounts, we will (in respect of each Duplicate Account):
    • 6.1.1 close the Duplicate Account(s) or the original Account (as applicable), leaving you with only one Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all of your Accounts);6.1.2 treat all bonuses and free bets, and all winnings accrued from such bonuses and free bets, obtained using the Duplicate Account as void; and6.1.3 void all future bets/wagers made on the Duplicate Account.
  7. Account Security and How Your Funds are ProtectedAccount Security7.1 To open an Account, you will need to choose your own confidential username and password (except for Dial-a-Bet, which automatically assigns customers a username).7.2 Your username and password must be kept confidential. All Bets placed using a correctly entered Account username and password (or such other criteria as may be communicated to you, for example by Dial-a-Bet) will be regarded as valid, provided that:

    7.3 Subject to the foregoing and other than where it is due to our negligence, we will not be liable for any loss that you may incur as a result of misuse of usernames or passwords, or from any unauthorised use of your Account, whether fraudulent or otherwise.

    7.4 Please contact us as soon as is possible if you have lost or forgotten your Account details. You agree to inform us as soon as possible (by telephone, where possible) if you believe that your Account information is being misused by a third party so that we may suspend your Account to prevent further abuse.

    7.5 It is your responsibility to ensure that all your personal details are current and up-to-date, as failure to do so may result in Bets or payments being declined or payments being issued incorrectly. You can update your personal details via the Websites, by chat, by telephone, via Dial-a-Bet or the Betting Apps.

    7.6 We recommend that you disable any automatic password memory in your browser prior to using the Services. This will help to limit the risk to you of unauthorised use of your Account.

    How Your Funds are Protected

    7.7 To Bet or to play for money on Paddy Power you need to deposit funds (see clause 8 for more information about depositing funds). Except as set out in clause 7.9, all funds in customer accounts are held by The Sporting Exchange (Clients) Limited, a group company established solely for the purpose of holding customer funds (the “Trustee”), under the terms of the Trust Deed (the “Trust Fund”). Holding your money in the Trust Fund has the following benefits:

     

    7.8 The arrangement described in the clause above meets the Gambling Commission of Great Britain’s requirements for the protection of customer funds at the level: “high protection”. For more information, please visit: https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust.

    7.9 Your funds will not be held by the Trustee if: (i) there is a requirement for such funds to be held under the terms of any of our gambling licences, in a separate non set-off bank account in the name of the licence holder; or (ii) where such funds are deposited via a third party payment provider (hereafter referred to as a “Payment Provider”). Funds deposited via a Payment Provider may take a few days before they are held by the Trustee under the terms of Trust Deed. During this period your funds will be held in the account of the relevant Payment Provider and will not be protected under the terms of the Trust Deed. Depositing by any method other than the following will be classed as a deposit via a third party Payment Provider: (a) bank transfer, (b) cheque, (c) credit card (except for customers from the United Kingdom who may not deposit using credit cards); and (d) debit card.

    7.10 We can refuse to register you as an Account holder for any reason and we do not have to explain its decision to you.

    7.11 The Paddy Power Group and any third parties it contracts with in relation to the provision of the Services will hold information with respect to your identity, including but not limited to your name, address and payment details, in accordance with our Privacy Policy and our Cookie Policy.

    • 7.2.1 the Bet meets the other criteria for placing a Bet as laid down in the Terms of Use; and7.2.2 we have no other reason to believe, at the time of acceptance of the Bet, that the Bet was not placed by you.7.7.1 if Paddy Power (or any other operating company within the Paddy Power Group) becomes subject to any insolvency proceedings, then your money will not be available to administrators/liquidators (or similar) and so you will be able to withdraw your money from your account as normal except where the Terms of Use permit us to withhold funds;

      7.7.2 the law of equity (which governs this Trust Fund) provides additional remedies to all beneficiaries of the Trust Fund (i.e., to all Paddy Power customers) that may not otherwise exist in a contractual relationship (e.g., a duty to act in good faith); and

      7.7.3 we have a number of additional controls in place over the Trust Fund to protect your money.

  8. Deposits & WithdrawalsDeposits8.1 To participate in any real-money Bets via the Services, you must deposit monies into your Account.8.2 Customers can choose which currency is most convenient for them to manage their Account from the following list:

     

    8.3 Once an Account has been opened, the currency cannot subsequently be changed. All deposits and withdrawals shall be processed in the originally selected currency.

    8.4 Cheques or bank drafts will only be credited to your Account upon clearance by our bank. Cheques or bank drafts should be made payable to The Sporting Exchange (Clients) Ltd and sent to: Power Tower, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4 (Ireland).

    8.5 Please note that minimum and maximum Account deposits apply, as will be indicated to you where relevant. More information can be found here.

    8.6 Interest is not payable on Account balances. Credit is not permitted. It is your responsibility to maintain sufficient funds in your Account, and to stake your Bets accordingly. We will void any Bet which has been inadvertently accepted if your Account does not have sufficient funds to cover the whole of the Bet and/or (as applicable) recover the amount of any shortfall.

    Withdrawals

    8.7 Funds may be withdrawn by you from your Account at any time provided that:

    Miscellaneous terms relating to deposits/withdrawals

    8.8 We do not charge you for deposits or withdrawals although you should check with your bank and/or other payment service provider as to whether they will impose any charges.

    8.9 Please note that you are responsible for reporting or declaring any funds withdrawn, including any winnings, if such reporting is required by local law, tax or other authorities. We are not responsible for any taxes that may be payable by you whether on any Bets, on any winnings or otherwise.

    8.10 Any changes to your personal/card details must be advised to us as soon as is possible, as failure to do so may result in your deposit or Bets being declined by your bank.

    8.11 As well as informing your bank, please inform us as soon as is possible should your bank card be lost or stolen.

    8.12 If you or your bank advise us that your card has been lost or stolen, no further Bets will be accepted on your Account until you contact us with further instructions.

    8.13 While we shall take reasonable steps to avoid mistakes, outside of where we are negligent, we cannot accept any responsibility or liability for any errors or omissions in respect of withdrawal of funds or crediting of Accounts. Should funds be debited or credited incorrectly, it is your responsibility to notify us without delay, and we shall endeavour to rectify such error except where the Terms of Use permit us to withhold payment.

    8.14 For customers in England, Scotland, Wales, Northern Ireland, Isle of Man, Jersey, and Guernsey: Credit cards are not accepted as a form of deposit or withdrawal payment. References to credit cards elsewhere in these General Terms shall be relevant for all other jurisdictions but not the territories listed in this clause.

    8.15 Funds deposited from debit or credit cards will be credited to your Account as soon as is possible on receipt of an authorisation from your bank. It is your obligation to ensure that you keep these funds in your debit or credit card account until your bank deducts them.

    • 8.1.1 Further details on how to deposit and withdraw money to and from your Account can be found here and here.8.1.2 Further details on the average time required for both deposits and withdrawals can be found here.8.2.1 Pound Sterling GBP (£); or

      8.2.2 Euro EUR (€).

      8.7.1 all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

      8.7.2 we have completed any verification checks to our reasonable satisfaction (see clause 5). Where we have requested information from you to carry out these checks, any delay in providing this information may cause delay when withdrawing funds; and

      8.7.3 there is currently no ongoing, or completed, investigation:

        • into suspicious or irregular betting patterns and/or possible instances of event manipulation and/or cheating (see clause 9);
        • into money-laundering or the financing of terrorism, including where we suspect that you have been using the proceeds of crime to gamble with us;
        • into an Error, Malfunction or Interruption involving any aspect of the Services which you have played or participated in (see clause 19); or
        • where we have reasonable grounds to believe you may have engaged in an illegal activity or Prohibited Activity (as defined in clause 10) which would entitle us to withhold funds in accordance with clause 12, and in all these cases you acknowledge and understand that, as we made clear in the ‘Important Note’ at the beginning of these General Terms, we ultimately have the right (depending on the particular circumstances) to void any affected transactions, withhold attributable winnings and (in the case of Prohibited Activities) suspend/close your Account with us, and make appropriate disclosures to the police and other relevant authorities.
  9. Placing Bets9.1 Customers can only Bet up to the amount held within their Account or allowed by their bank or the limit as set out in the Betting Rules, whichever is the lesser. The minimum and maximum Bet per selection is determined exclusively by us and is detailed on-screen or will be communicated by the telephone operator, where relevant.9.2 We are entitled to accept or decline the whole or part of any proposed Bet for any reason and we shall have no obligation to explain or give reasons why.9.3 Bets placed by credit/debit card or any other means do not become valid until we have received payment in full. If payment has not been received before an event commences, then that Bet is automatically void unless we communicate otherwise to you at the time of the attempted placing of the Bet.

    9.4 Each Bet will be given an individual number as confirmation of the Bet. Bets will be valid (subject to meeting the criteria for placing a Bet laid down in the Terms of Use) if accepted by the Paddy Power Bet server, whether or not you receive the Bet number and whether or not you have made an error in the Bet that you have placed (for example by placing a Bet in an amount that you did not intend). We are not liable for the settlement of any Bets where we have not issued a written confirmation of acceptance of the Bet or where we are unable to display that Bet in the ‘My Account’ pages of the Websites. It your responsibility to ensure that all of the details of your Bets are correct. Once a Bet has been accepted by the Paddy Power Bet server, that Bet cannot be cancelled by you. If you have any concerns as to whether your Bet has been accepted by the Paddy Power Bet server, please log in and go to the ‘My Account’ pages of the Websites where details of all live Bets entered into by you will be displayed. If you have any further concerns including if you think you may have placed any Bet in error then please contact us immediately.

    9.5 You must exercise your own judgement in placing a Bet and you hereby confirm that you have not relied on the advice of any Paddy Power employee relating to any Bet.

    9.6 Bets must be made via the Websites, via the Betting Apps, via Dial-a-Bet or via Text Betting.

    9.7 Please familiarise yourself with betting and gaming terminology and how the various bets and games made available via the Services are operated. If you have any queries please contact us. Paddy Power cannot accept any responsibility if you place a Bet in circumstances where you do not fully understand any of the terms involved or how the bet or game or event is operated.

    9.8 On occasion the prices available across the various Services may not be the same – for example, a price on the Websites may not be the same as those prices available at Paddy Power outlets or on Dial-a-Bet. Paddy Power accepts no liability for the fact that you could have obtained a different price through some other medium.

    9.9 Guaranteed prices and other special offers or promotions are available at the discretion of Paddy Power and can be restricted on an individual Account basis at any time.

    9.10 With the exception of “Live Betting” events (see clause 13 for Live Betting rules), Bets are accepted up to the off-time of the event, or a pre-determined time, whichever is earlier. We may allow a grace period for some sporting events during which Bets will be accepted, but we are entitled to void any or all Bets if we think (acting reasonably) there has been a significant development in the event prior to placement or purported placement. We can void any Bet if accepted in error after the betting has closed or where the event was resolved or at a stage where the customer could have an indication of the outcome. In such circumstances, we will return the amount you staked on such Bet.

    9.11 Not all participants are quoted in every event. However, a price is available for almost all entries or outcomes in any event. If you wish to bet on an unnamed selection, please contact one of our Customer Support agents and we will endeavour to add this selection to the market.

    9.12 Paddy Power may, without any requirement to give reasons, exclude any customer from the Services generally or from receiving selected promotions (e.g., guaranteed best price; bonuses; free bets; enhanced prices; and money-back specials) and any other promotions and offers introduced by us from time to time.

    9.13 In the event of there being a dispute over the time at which a Bet was placed, or as to whether a Bet has been placed at all, then the time at which it was recorded (if recorded) on the transactional log will govern settlement. If an attempted bet was not recorded on the transactional log, no Bet shall be deemed to have been placed. You should check your Account balance each time you visit the Websites.

    9.14 It is a condition of our acceptance of Bets from you, and by offering to place a Bet with us you represent and warrant (i.e., promise and confirm to us) that:

    9.15 In the event of a warning being received by us in relation to suspicious or irregular betting patterns and/or possible instances of event manipulation we have the right to:

    9.16 Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events (by the appropriate sports governing bodies or by any other means), we have the right to suspend any Bets placed on such events, either by any individual identified as having misused Inside Information (defined in clause 9.18) or by any other individual who in our reasonable opinion is connected to, acting in conjunction with, or in any way involved with such individual or the event manipulation.

    9.17 We may refuse or limit any Bets or bonuses (for example by setting minimum and maximum amounts which will be set out in the Betting Rules, or by setting wagering requirements), or change such limits, without any obligation to provide you with notice of such limit or change.

    9.18 “Inside Information” means any information which has not been made public and, if it were made public, would be likely to have a material effect on the relevant market relating to the event.

    9.19 Employees of any licensor of games on the Websites (or employees of a member of any such licensor’s corporate groups) are not eligible to participate in games supplied by such licensor on the Websites.

    • 9.14.1 you are not prohibited from entering into the Bet by any term of your contract of employment, the Terms of Use, or any rule of a sport governing body or other professional body of which you are a member or which otherwise applies to you;9.14.2 where the Bet is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring (“the event”), you do not know the outcome of the event;9.14.3 you are not misusing Inside Information (as defined in clause 9.18) to place a Bet;

      9.14.4 you are not using stolen money (i.e. the ‘proceeds of crime’) to fund your Bets.

      9.15.1 suspend our offering on any event, or series of events, in any of our markets; and

      9.15.2 delay and/or withhold payment on any event, or series of events, until the integrity of such event, or series of events, has been confirmed:

      • a. by the relevant sports federation or governing body (where applicable); orb. by us, acting reasonably.
  10. Prohibited Activities10.1 You may only use the Services, including your Account, for lawful gambling in accordance with the Terms of Use. You may not engage in any activity which we define below as a “Prohibited Activity” and you acknowledge and understand that the consequences of you doing so, as we made clear in the ‘Important Note’ at the beginning of these General Terms, will (depending on the particular circumstances) include the voiding of any relevant transactions, the withholding of any winnings, and the suspension and/or closure of your Account.10.2 The following activities are prohibited (each a “Prohibited Activity”): 
    • 10.2.1 if the name registered on your Account does not match the name on the financial/bank account and/or the debit (or where permitted, credit) card(s) used to make deposits on that Account;10.2.2 if you appear, in our reasonable judgement, to be depositing or withdrawing money or otherwise using the Services without genuine play;10.2.3 if you are located in, or are seeking to access your Account from, any Prohibited Territory, including if you are using a VPN to disguise your location;

      10.2.4 if we have received a “charge-back” and/or a “return” notification via a deposit mechanism used on your Account;

      10.2.5 if you use the Services other than for your personal and recreational use;

      10.2.6 if you deposit money into your Account which originates from any illegal activity or any illegal/unauthorised source;

      10.2.7 if you provide incorrect or misleading information while registering for an Account (except where you provide any incorrect or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in clause 5.2);

      10.2.8 if you allow (whether intentionally or unintentionally) someone else to use your Account;

      10.2.9 if you have deliberately or fraudulently opened or are using one or more Duplicate Account(s);

      10.2.10 if you make or attempt to make a Bet when your Account contains insufficient cleared funds;

      10.2.11 if you engage or if we suspect (acting reasonably) that you have engaged in any form of fraudulent or illegal activity, cheating, collusion (including in relation to charge-backs), money laundering, exploitation of Errors, Malfunctions or Interruption, utilisation of software to gain an unfair advantage, suspicious betting (as defined and further explained in clause 11) or any other unlawful or improper activity;

      10.2.12 if we discover that you are accessing the Services in contravention of the laws of the country where you are located;

      10.2.13 if we suspect (acting reasonably) that your Account’s usage represents ‘business usage’ (‘business usage’ includes any use by a betting operator or any use by an individual or organisation supplying data or services to a betting operator);

      10.2.14 if you are prohibited from entering into a Bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;

      10.2.15 if you place a Bet on any sporting match or event in which you take part, or you otherwise break any of the rules or conditions relating to the placing of Bets (including under clause 9);

      10.2.16 if you become bankrupt, if you do not make payment of a court judgment on time, if you make an arrangement with your creditors, or if any of your assets are the subject of any form of seizure, or if analogous proceedings are brought in relation to you anywhere in the world;

      10.2.17 if we discover or suspect (acting reasonably) that you have breached the terms of any promotion, for instance (but without limitation) if you have opened more than one Account to take advantage of a promotion which was limited to one per customer;

      10.2.18 if you engage in any abusive, offensive or otherwise inappropriate behaviour towards other users of our Services (e.g., during gameplay, via our chat functions, etc.) or towards our staff;

      10.2.19 if you breach the Terms of Use in some other material or serious way; or

      10.2.20 if we become aware that you have played at any other online gambling site (including any site operated by a member of the Paddy Power Group) and, in connection with the same, you are suspected of or have engaged in any of the activities described in this clause 10.2.

  11. Suspicious Betting11.1 For the purpose of this clause 11, “suspicious betting” means where we have reasonable grounds to believe that a Bet or a number of Bets have been placed in suspicious circumstances. These are the activities that we would consider to be suspicious betting:11.2 If we discover or have reason to believe that you have participated in any of the activities described in clause 11.1 (which, as stated in clause 10.2, constitute “Prohibited Activities”), we shall have the rights set out in clause 12 below.

    11.3 Where a Bet is deemed to be, or is declared, void by us prior to an event, any sum deducted from your Account with respect to that Bet shall be credited to your Account.

    • 11.1.1 where there is an inordinate frequency and/or highly unusual pattern of Bets (by comparison with betting norms) placed on the same selection(s) in a short space of time;11.1.2 where there is an inordinate frequency and/or highly unusual pattern of Bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of the Bet(s)’ placement, based on the odds offered on the selection(s) at the time of Bet(s)’ placement, is largely inconsistent with the theoretical probability of the same selection(s) winning, calculated using their accumulated starting prices. By way of illustrative example only, if there was an inordinately large number of Bets placed on a multiple or permutation with combined odds of 250/1 (with a theoretical 0.004% probability of winning based on the odds) and that same multiple or permutation had combined odds of 12/1 based on the Starting Prices of the selections (a theoretical 7.7% probability of winning), this may trigger the suspicions contemplated by this clause 11.1.2;11.1.3 where the integrity of an event (or events) has been called into question, including, for example, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you or someone connected to you at the time of Bet placement but was concealed from the public generally in order to gain an unfair advantage in any Bets placed on that event (or those events);

      11.1.4 where we have reasonable grounds to suspect that a Bet or a string of connected Bets have been placed robotically, by automated means, or in some way other than through the Account holder placing each Bet manually via their Account;

      11.1.5 where we reasonably believe that you have used unfair external factors or influences connected with the event(s) the subject of any Bet(s);

      11.1.6 where we reasonably suspect that you have opened Duplicate Accounts, or where we reasonably suspect that second, subsequent or other purported third-party Accounts are in fact under common control with your Account, with a view to concealing the true worth, nature or pattern of Bets placed by you or on your behalf, even if such second, subsequent or other purported third-party Accounts are opened under different names;

      11.1.7 where we otherwise believe, acting reasonably, that you are acting in concert with others or that you are acting other than on your own behalf;

      11.1.8 where we reasonably believe that Bets have been placed from a location or device other than the location or device which you claim to have used to place a Bet; or

      11.1.9 where we identify a pattern of Bets that have been placed in quick succession by different or the same Account holder(s) that have a combined liability which exceeds what we would expect to accrue on similar Bets during a particular time period based on long term established betting trends. For example, we would regard a series of Bets placed on the same or similar selections in quick succession after 9:30pm and before 8:00am by different accounts with a combined liability that exceeds £100,000 as suspicious, as this conflicts with our long term established betting trends.